BUSINESS OFFICE



For questions concerning your student account or tuition & fees payments –
contact the Business Office at 251.442.2214 or businessoffice@umobile.edu


Payment requirements at time of registration

If 100% of your tuition, fees and housing is not covered by financial aid, you are required to make a non-refundable down payment of $250 prior to registration (the registration down payment is $125 for returning students). On-campus students are required to make a non-refundable dorm down payment of $250 at the time the room is reserved or at registration whichever occurs first.

Balance due dates:
Fall Semester – August 21
Spring Semester – December 18
Summer Semester – May 1

Charges for the upcoming semester are reflected in Student Account Center approximately 4 – 6 weeks before the balance due date.

The options for payment of balances remaining after awarded financial aid are:
– Payment of balance in full by cash, credit card, check by the balance due date.
– Establishment of a payment plan to satisfy remaining balance through Tuition Management Systems (Student Account Center, www.umobile.afford.com) by the balance due date.
**Payment plans are not available for summer semester.

Students will not be allowed to move on campus and will not appear on the class roster if financial requirements have not been met.

Final balances not paid by the due date or UM payment plans not paid according to the payment schedule will be subject to a $100 delayed payment fee. We do not offer a grace period after the final due date.

**If your account has not been paid by August 21st (Fall term), you may receive a courtesy call to ascertain if you need assistance completing financial aid applications or bill payment information.**

Dormitory students are required to have accounts paid in full in order to return to the dormitory after Fall break. Students may be prohibited from attendance for non-payment of balances when due. Campus Card privileges, which include dorm entrance and meal plan participation among other privileges, may be suspended if balance is not paid when due.

Student Account Center

Student Account Center (SAC) (www.umobile.afford.com) is the means for viewing your student account activity, viewing financial aid to be received, viewing billing statements, making payments and setting up payment plans.

All students must complete a one-time registration process to access Student Account Center.

New students will receive an invitation to register for SAC from University of Mobile (noreply@afford.com) to register or you may go to www.umobile.afford.com/register. Once you have registered you will have the ability to invite other participants (parents or others who are responsible for bill payment) to access your student billing information.

Help is available to complete the registration process Monday – Friday, 8:00 a.m. – 10:00 p.m. (ET) – 1-800-309-1658.
Click Student Account Center Video to view a helpful video for navigating Student Account Center.


2017-2018 Undergraduate Tuition & Fees

Based on Fall Semester Spring Semester Total Annual
Tuition (12-17 hours) $10,505 $10,505 $21,010
Comprehensive Fees $600 $600 $1,200
*Room & Board (see below) $4,800 $4,800 $9,600
Estimated Total (Commuter) $11,105 $11,105 $22,210
Estimated Total (On-Campus) $15,905 $15,905 $31,810

 

Room & Board Fall Semester Spring Semester Total Annual
Board $2,100 $2,100 $4,200
Room Options:
Avery Woods, The Parks $2,400 $2,400 $4,800
Arendall, Bedsole, Ingram Halls $2,400 $2,400 $4,800
Faulkner, Samford Halls $2,700 $2,700 $5,400
The Timbers $2,950 $2,950 $5,900
Private Room Charge (based on availability) $500 $500 $1,000
Tuition & fees vary based on major of study. Please see specific major pages.

Adult

Graduate

WHAT ARE THE PAYMENT REQUIREMENTS?

FOR ALL STUDENTS: If 100% of your tuition, fees and housing are not covered by financial aid, you are required to make a non-refundable down payment of $250 prior to registration (the registration down payment is $125 for returning students).

On-campus students are required to make a non-refundable dorm down payment of $250.00 at the time the room is reserved or at registration whichever occurs first.

Tuition Refund and Billing Dates
Billing Dates:
July 1 – First bill of fall term
August 21 – Final day to pay fall term charges without late fee penalty
December 1 – First bill of spring term
April 1 – First bill of summer term
May 1 – Final day to pay summer term charges without late fee penalty

 

HOW DO I MAKE A PAYMENT?

By cash: In person at the Cashier’s Window in Weaver Hall
By credit card*: Through Student Account Center at www.umobile.afford.com
By check: By mail to the address shown above
Through Student Account Center at www.umobile.afford.com

*A convenience fee will be charged for all credit card payments

 

HOW DO I SIGN UP FOR THE UM PAYMENT PLAN?

*Please see Of Special Interest to First Time Freshman and Transfer students.
The University offers several payment plans through Tuition Management Systems to assist in the payment of tuition, fees and housing charges in excess of financial aid. The plans and payment due dates are located at www.afford.com/umobile or you may call 1-800-356-8329.
We will apply the payments you have made through the payment plan as we receive them. The monthly cut-off date for payment plan payments is the 25th of the month. For example all payments made to the payment plan between July 26 and August 25 will be applied to your account in August.
It is important to make sure you budget enough for your payment plan so that the full amount of your charges less financial aid will be paid for the term.
If you need assistance determining how much you need to pay or budget for the UM payment plan, please contact the Business Office at businessoffice@umobile.edu , call our office at 251.442.2214 or come by our office which is located on the first floor of Weaver Hall, just inside the main entrance.
We may notify you via e-mail or phone call if we determine you have not budgeted enough to cover your balance. Please go on-line to adjust your budget accordingly as soon as you receive your notification so your account will not become delinquent and have late fees applied.

 

HOW DO I KNOW HOW MUCH I OWE?

The University of Mobile Financial Information 2016-17 sheet is now available by clicking on this link University of Mobile 2016-17 Financial Information Sheet or at My UM.
When you register, you are able to view and print a Course and Fee Statement which shows your schedule, housing, charge and financial aid information as of the date you register. The Course and Fee Statement is located under the ‘Home’ tab, ‘Pay My Balance and View Statements ’ box in the top right hand section of the page. Because this is often done several weeks or months in advance of the beginning of the term, the Course and Fee Statement you receive at registration may not always reflect complete housing or billing/financial aid information.

The Course and Fee Statement will reflect your current schedule, charges and aid as reflected in our system as of the date of printing. The charges and financial aid will not actually post to your student billing account until the term begins. The amounts on the Course and Fee Statement may change if you drop/add courses, change housing information or have a change in your financial aid eligibility.
After the semester begins you may check your balance daily by logging on to My UM, choosing the Home Tab, ‘Pay My Balance and View Statements’, ‘My Account Balances’ in the top right hand section of the page. This feature shows all payments, charges and financial aid that have actually posted to your account as of the time of your viewing. Or click here for Easy Account Access.
The initial view of ‘My Account Balances’ is summarized by term of enrollment. Clicking on any of the terms will show the detail of your account activity.

If you need assistance determining how much you need to pay or budget for the UM payment plan, please contact the Business Office at businessoffice@umobile.edu , call our office at 251.442.2214 or come by our office which is located on the first floor of Weaver Hall, just inside the main entrance.

 

WHEN WILL I RECEIVE A BILL?

You will receive an e-bill through SAC each month showing all activity posted to your account during the prior month the first week of each month. (For instance, you will receive a statement reflecting activity posted between August 1 and August 31 the first week of September.)

Pending financial aid will NOT be shown on the statement but will be reflected in the account summary tab of SAC.
There could be several reasons why your financial aid is shown in the pending section of your statement.

Timing – we simply have not received the funds to post to your account and are waiting to receive them from an outside organization or the class for which the aid is to be received has not started.

We are missing documentation from you for us to complete your financial aid file, such as verification information, a signed promissory note or loan entrance counseling. This type of aid will be included in the ‘Aid Opportunities’ section of your pending financial aid. It will not be reflected in your balance due until all necessary documentation has been received.
If you are anticipating financial aid that has not posted within four weeks of the beginning of your class, please inquire as to why the funds have not been received.

If you need assistance determining how much you need to pay, please contact the Business Office at businessoffice@umobile.edu , call our office at 251.442.2214 or come by our office which is located on the first floor of Weaver Hall, just inside the main entrance.

 

WHAT SHOULD I DO IF IT IS TIME TO PAY MY BILL AND ALL OF MY AID HAS NOT YET POSTED?

Final balances less financial aid expected are due August 21 for Fall, December 18 for Spring and May 1 for Summer.
If you are still waiting for confirmed financial aid to come in (for which you have completed all necessary paperwork) at the balance due date, we will allow you to subtract the amount of the outstanding aid from the amount you must pay.

If it is determined that the financial aid will not be received for any reason, you will be responsible for paying the balance at the time the determination is made.

 

WHEN WILL I RECEIVE FINANCIAL AID?

Financial aid will begin posting to student accounts two weeks after the semester begins. For Fall 2017, this will be after August 31. When financial aid will post in your particular case will vary depending on when your financial aid file became complete and/or when the financial aid has been received from outside sources, etc.

Federal guidelines require first time freshman loans to begin posting no earlier than 30 days after the term begins. For the Fall 2017 this date is September 21, 2017.

State of Alabama grant funds are generally received at the end of the semester.

Prepaid college tuition programs will be billed after August 31, 2017. Funds from these programs are generally received within 30 – 60 days of billing. **You must give the Business Office an “Authorized Billing Letter” from the state if you are using this to pay your account so we can bill the state. Please contact Mrs. Lona Brown in the Business Office at 251.442.2421 if you have any questions.

Vocational Rehabilitation, Workforce Investment Act, and ROTC programs will also be billed after August 31, 2017. The time between billing and receipt of funds varies by program.

 

DO I NEED TO USE EXCESS FINANCIAL AID TO PURCHASE MY BOOKS?

If you have enough financial aid to cover books as well as tuition, fees and housing, we will issue a book voucher for you to use at the bookstore which will enable you to charge your books against your financial aid.

There are two ways to receive a book voucher:
1. If you are registered and have your financial aid complete by the deadlines listed below, we will automatically issue a book voucher to the bookstore for you for the amount you are eligible to receive, up to $600. This means you can go directly to the bookstore to purchase your books. You do not need to go to the Business Office first.** Or,

2. You may go by the Business Office window to obtain a book voucher.

**If you do not wish to participate in the automated book voucher program, you must opt out by sending an e-mail to businessoffice@umobile.edu on or MyUM by clicking here , log in and scrolling to the bottom of the page by the deadline below. If you have more than $600 available for books and wish to have more than $600, you must request the additional funds by sending an e-mail to businessoffice@umobile.edu by the deadline below or on MyUM by clicking here, and log in to change book voucher amount.

Deadlines to opt out of the automated book voucher program:
Summer 2017: Friday, April 28, 2017
Fall 2017: Monday, July 31, 2017
Spring 2018: Friday, December 15, 2017
Summer 2018: Monday, April 30, 2018

Book vouchers expire on the following dates:
Summer 2017: On the last day of each month, a new book voucher may be
obtained if you are eligible the next month
Fall 2017: Thursday, August 31, 2017
Spring 2018: Wednesday, January 31, 2018
Summer 2018: On the last day of each month, a new book voucher may be
obtained if you are eligible the next month

If you do not use the entire book voucher, you can expect the credit to post to your account one week after the expiration date.

If you need additional funds after the expiration date and your financial aid funds have still not arrived, you will have to go to the Business Office to obtain a manual book voucher.

 

WHAT ARE THE DEADLINES TO OPT OUT OF THE AUTOMATED BOOK VOUCHER PROGRAM?

Fall 2016: Friday, August 5, 2016
Spring 2017: Friday, December 16, 2016
Summer 2017: Friday, April 28, 2017
Fall 2017: Friday, August 4, 2017
Spring 2018: Friday, December 15, 2017
Book vouchers expire on the following dates:
Fall 2016: Wednesday, August 31, 2016
Spring 2017: Tuesday, January 31, 2017
Summer 2017: On the last day of each month, a new book voucher may be
obtained if you are eligible the next month
Fall 2017: Thursday, August 31, 2017
Spring 2018: Wednesday, January 31, 2018

If you do not use the entire book voucher, you can expect the credit to post to your account one week after the expiration date.
If you need additional funds after the expiration date and your financial aid funds have still not arrived, you will have to go to the Business Office to obtain a manual book voucher.

 

HOW DO I KNOW WHEN I HAVE A CREDIT BALANCE (BALANCE DUE) ON MY ACCOUNT?

You may go to My UM at any time to check your account balance by logging on to My UM, choosing the Home Tab, ‘Pay My Balance and View Statements ’, ‘My Account Balances’. If the Grand Total on the summary screen says ‘Credit Balance’, there is a credit balance on your account.

A credit balance may be caused by excess financial aid or payments on your account or may be caused by a deposit or payment made for another semester.

In addition to the information found on My UM, you will also receive a monthly statement at the beginning of each month and an e-mail notice letting you know of the current balance on your account.

 

HOW DO I REQUEST EXCESS FINANCIAL AID FROM MY ACCOUNT?

You must request excess funds from your account.

We will not automatically issue a refund of excess financial aid unless the credit balance was created by federal financial aid and we do not have your permission to hold federal financial aid. The credit balance will remain on your account until you request a refund.

You may request a refund by:

  • Going to My UM or clicking here Request Refund from My Account and complete the request, choose the Account Tab at the top of the page, Student Account Forms in left hand option bar and then Student Refund Request.
  • Calling 251.442.2214 to request a refund by phone, or
  • Going to the Business Office window which is located on the first floor of Weaver Hall.Refunds are issued on Fridays. Requests must be received by Wednesday to be processed the following Friday. You will receive an e-mail notification when your refund has been processed.

 

WHAT ARE MY REFUND OPTIONS?

You may receive your refund by check or direct deposit.

You must apply to receive refunds via direct deposit. You may fill-in a Direct Deposit Application by going to My UM or clicking here Apply For Direct Deposit of Student Account Refunds., choose the Account Tab at the top of the page, Student Account Forms in left hand option bar and then Setup or Change Direct Deposit. **Upload a picture of your check ** If you cannot upload a picture of your check you must bring the application along with a voided check to the Business Office. You must apply for direct deposit at least 10 days prior to requesting refunds via direct deposit. Once you apply for direct deposit, your refunds will continue to be made by direct deposit until you request in writing that we discontinue refunds by direct deposit. The Discontinue Direct Deposit form is also available on My UM.

Refunds are issued on Thursdays. Requests must be received by Tuesday to be processed the following Thursday. You will receive an e-mail notification when your refund has been processed.

 

HOW TO KNOW WHEN YOU HAVE A CREDIT BALANCE (BALANCE DUE TO YOU) ON YOUR ACCOUNT?

You may go to Student Account Center at any time to check your account balance (www.umobile.afford.com).

A credit balance may be caused by excess financial aid or payments on your account or may be caused by a deposit or payment made for another semester.

How to request excess financial aid from your account?
You must request excess funds from your account.

We will not automatically issue a refund of excess financial aid unless the credit balance was created by federal financial aid and we do not have your permission to hold federal financial aid. The credit balance will remain on your account until you request a refund.

You may request a refund by:
1. Going to My UM or clicking here Request Refund from My Account and complete the request, choose the Account Tab at the top of the page, Student Account Forms in left hand option bar and then Student Refund Request.

Refunds are issued on Thursdays. Requests must be received by Tuesday to be processed the following Thursday. You will receive an e-mail notification when your refund has been processed.

Refund options
You may receive your refund by check or direct deposit. We highly encourage direct deposit as the means of receiving your refund.

You must apply to receive refunds via direct deposit. You may fill-in a Direct Deposit Application by going to My UM or clicking here Apply For Direct Deposit of Student Account Refunds., choose the Account Tab at the top of the page, Student Account Forms in left hand option bar and then Setup or Change Direct Deposit. **Upload a picture of your check ** If you cannot upload a picture of your check you must bring the application along with a voided check to the Business Office. You must apply for direct deposit at least 10 days prior to requesting refunds via direct deposit. Once you apply for direct deposit, your refunds will continue to be made by direct deposit until you request in writing that we discontinue refunds by direct deposit. The Discontinue Direct Deposit form is also available on My UM.

 

WHAT SHOULD I DO IF I NEED TO DROP OR ADD COURSES OR DISCONTINUE ATTENDANCE COMPLETELY BEFORE THE END OF THE TERM?

Dropping or adding courses
Before dropping or adding courses refer to the University of Mobile Financial Information Sheet located on my UM by choosing the Account tab, choosing Consumer Information and then Tuition and Fees in the left hand options bar or by clicking here UM Financial Information Sheet and the University of Mobile catalog for important information regarding deadlines and financial and/or academic penalties. The University of Mobile Financial Information Sheet and the University of Mobile Catalog are available on My UM and at www.umobile.edu. There is no refund or exchange of tuition between classes after the refund period is over, even if both classes fall within the 12-17 hour block.
You should also consult with our Financial Aid Office to see if your financial aid will be affected.

Withdrawing from school
If you need to cease attendance from all of your classes before the end of the semester, you must complete an Academic Withdrawal. While you may call to complete a withdrawal over the telephone at 251.442.2421, we prefer you come to the Business Office in person so we may counsel you on the financial aspects of withdrawing. You may also print a withdrawal form from My UM by clicking here Application to Withdraw from School, choose the Account Tab at the top of the page, Student Account Forms in left hand option bar and then Printable Forms. Print and complete the Withdrawal Application and either mail to: Business Office; University of Mobile; 5735 College Parkway; Mobile, AL 36613-2842 or bring by our office.
†As it relates to student billing, the University of Mobile will work with each student on an individual basis to ensure there are no tuition/fee financial penalties associated for a withdrawal of a student who is involuntarily activated, redeployed, or is required to relocate due to military orders.

Tuition and fees will be fully refunded if the student is unable to complete the semester due to involuntary activation, redeployment or is required to relocate due to military orders.

This applies to the student or the student dependent of the military personnel who is involuntarily activated, redeployed or required to relocate due to military orders.

If a refund of tuition and fees is granted and the end result is a credit balance created by TIV funds, the student would have a choice as to whether the earned portion of the TIV funds received would be returned or retained by the student.

If a return of unearned TIV funds is required and results in a balance due because we have issued funds to the student, the student will be responsible for repaying the University for any TIV funds returned on the student’s behalf.

 

Federal guidelines require students to attend classes to earn financial aid.
You must attend at least 60% of the semester to earn 100% of your federal financial aid.
Even though the University may give you credit for the financial aid and/or issue you a refund for a credit created by the financial aid, if you do not attend at least 60% of the semester, we will have to return a portion of your funds. Your are earning your financial aid while you are learning!
You will be responsible to repay the University for any amount we must return on your behalf.

 

How to contact us

The Business Office is located on the first floor of Weaver Hall just inside of the main entrance.
Office hours are: 8:00 – 5:00 Monday through Friday
Closed between 12:30-1:30 Monday – Friday

Cashier’s Office (Jena Benton): 251.442.2208
Bursar for Student Accounts (Lona Brown): 251.442.2421
Business Office e-mail: businessoffice@umobile.edu
Financial Aid Office (General Information): 251.442.2222
Financial Aid Office e-mail: askfinancialaid@umobile.edu
UM Payment Plan Information www.umobile.afford.com
Payment mailing address: University of Mobile Business Office
5735 College Parkway
Mobile, AL 36613-2842

Tuition refunds:
See University of Mobile Financial Information Sheet and University of Mobile catalog for the last date you can drop a course and expect a
tuition refund. Generally, tuition is not refundable after the first two weeks of the course, even if the tuition for the course is within the 12-17 hour block pricing.

In other words, if you drop and add hours after two weeks you will be charged additional tuition for the hours added even if you are still between 12-17 total registered hours.